Customer Support Representative Our CSR will address customer issues and resolve them in a timely
and efficient manner. Support reps interact with customers on a
variety of channels such as phone, email, and social media, and
ensure that all valid customer concerns are being dealt with

Why Customer Support Representative

Delivering excellent customer support is essential to businesses of all shapes and sizes – corners can’t be cut. Customer Support must be prompt, efficient and delivered with an aim to exceed customer expectations. This ensures a loyal, satisfied, and happy customer base which attracts positive feedback and referrals.

Esols offers robust customer support representatives with different industries and verticals, enabling businesses to select an outsourcing solution that best fit their needs. Below are typical customer service and support solutions we offer to our customers.

Good Customer Support Representative?

Communication skills

Service reps should be pleasant and empathetic while they’re interacting with customers. They must have great listening skills to understand what the customer really wants and should also have patience to handle conversations effectively irrespective of the customer’s skill level.

Ability to multitask

As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally.

Competent technical knowledge

It’s always good to have a support agent who’s well versed with your product and is familiar with the latest technologies in customer support. They can use their technical know-how to solve complex customer issues and also help new team members adapt to your company’s support routines quickly.

Approach to support

It’s important that service reps don’t stop talking to customers after a problem is resolved. They can also take the liberty to proactively communicate with customers and find out if it’s been a smooth sail for them with regards to the product and if they have any feedback they’d like to share.

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